She had me uninstall the printer first and then she had me uninstall the Epson LFP Panel. They had already seen the problem before my call. Quick, smart, and knew exactly what to do. On Monday morning I called Epson Preferred Support. By early afternoon on Sunday he already had the Apple Snow Leopard team working on this. I must say that I have never seen anyone jump on something this quickly. The topic of Snow Leopard came up, and I told him about my problem with the Epson 9900. Serendipitously, a senior Apple executives and his family were coming over to my house socially on Sunday morning. What could I do? Nothing other than wait until Monday. I decided to call Epson at this point, but as luck would have it, this happened after working hours last Friday, and the Epson customer support lines were already closed. It would also leave two huge blank spaces (roughly a third of the size of the paper) on the left and the bottom and then print from there going towards the right and the top. The worst part was that no matter what I chose in the page setup, the printer would print an almost black print that looked like a highly enlarged section (about 10X) of the lower left part of my image. Furthermore, tons of features were absent, such as printing at 2880 resolution, controlling the ink density, certain paper types, etc. The printer was not responding to the Remote LFP Panel. I could not choose any of my custom settings. The instructions on the site are confusing, but they appear to imply that there is no native driver for OS 10.6 Snow Leopard, and that using Rosetta is a temporary patch.Īfter doing all that, my printer started to respond, but badly. I went to the Epson site, and in the Snow Leopard support section I discovered that I needed to install Rosetta first (which I did) and then download and install their driver version 6.55. Unfortunately, my printer was completely unresponsive. I was really surprised, because everything I had read before seemed to indicate that there should have been no problem. Add to that having a teenage son that loves technology, and you will immediately understand why I was doomed to upgrade to the latest Apple operating system “Snow Leopard” the second it was available.Īfter doing a totally painless upgrade, I discovered that the driver for my Epson Stylus Pro 9900 was not working. I usually like to work with state of the art tools.
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